Page 17 - MOS PR REPORT - OCT 2025

Press Release

our efforts are grounded in a culture that places service users’ needs and aspirations at the heart of
our development initiatives.”

H.E. added: “Within our first year, we established a committee dedicated to eliminating
bureaucracy and launched seven specialised task forces to restructure services and simplify

policies and procedures. These efforts have resulted in tangible, measurable improvements in the
speed and efficiency of government services. This transformation extends beyond systems and
processes; instead, it reflects a shift in institutional mindsets and performance culture, fostering a
proactive approach to devising forward-thinking solutions as part of a culture we are proud to
champion at the Ministry of Sports.”

The meeting included a detailed presentation of the Ministry’s initiatives to eliminate bureaucracy,
including service restructuring, policy development in collaboration with stakeholders through
Customer Councils and User Experience Labs and the launch of the Ministry of Sports’ “Zero
Bureaucracy Charter”.

The Ministry explained that these improvements successfully reduced the processing time for the
three sports leave services (issuance, data update, and cancellation) to zero, achieving a 100%

completion rate. All required documents were eliminated, the number of steps was reduced by
33%, and website visits were cut by 50%. In addition, all unnecessary fields were removed.
Consequently, customer satisfaction with these services is projected to reach 91% in 2025, a metric
that clearly underscores the positive impact of these institutional reforms on the experience of both
athletes and service users.

At the meeting, the Ministry team also showcased prominent initiatives to support Emirati athletes
on their journey toward excellence and international achievement, including the Talent Committee

Platform, a unified digital database for identifying and nurturing talent across various sports
disciplines. The platform connects athletes with federations and clubs, using advanced AI tools
and specialised assessments to evaluate performance, thereby enhancing the efficiency of talent
selection and development.

The improvement of sports leave services has also accelerated athlete enrollment in national
support programmes such as the UAE Committee for Talent and Sports Support and the Emirates
Elite Sports Committee, streamlining access to local and international training camps which has
positively impacted the readiness of national athletes and their ability to achieve outstanding
representation in global competitions.