Page 46 - MOS PR REPORT - OCT 2025

10/29/25, 11:42 AM Ministry of Sports showcases its efforts in service development and bureaucracy elimination
of the “Zero Bureaucracy” Programme, hosted by the United Arab Emirates University, to track progress
on government efforts within the framework of the programme. These efforts include simplifying
procedures and improving the service user experience, thereby strengthening institutional performance
across the sports sector and supporting national efforts to deliver the best government services in the

world.

The meeting was attended by H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports; H.E. Ghanim
Mubarak El-Hajeri, Undersecretary of the Ministry of Sports; H.E. Sheikh Suhail bin Butti Al Maktoum,
Assistant Undersecretary for the Sports Development and Competitiveness Sector; representatives

from the Emirates Government Service Excellence Program; senior officials from the Ministry; and
representatives from relevant federal and sports entities.

In his remarks, H.E. Dr. Ahmad Belhoul Al Falasi emphasised that since its establishment, the Ministry
has adopted a work philosophy inspired by the wise leadership’s vision, placing efficiency, agility and
innovation at the core of government operations. H.E. further stated that eliminating bureaucracy

extends beyond being an administrative project and instead is a cultural shift in how the Ministry thinks
and delivers results.

“Our wise leadership has taught us that progress begins not with regulations, but with practical action
and perseverance, and that bureaucracy is not a destiny but a challenge that can be overcome through

collective determination and teamwork. Guided by this principle, we have ensured that our efforts are
grounded in a culture that places service users’ needs and aspirations at the heart of our development
initiatives.”

H.E. added: “Within our first year, we established a committee dedicated to eliminating bureaucracy and
launched seven specialised task forces to restructure services and simplify policies and procedures.

These efforts have resulted in tangible, measurable improvements in the speed and efficiency of
government services. This transformation extends beyond systems and processes; instead, it reflects a
shift in institutional mindsets and performance culture, fostering a proactive approach to devising

forward-thinking solutions as part of a culture we are proud to champion at the Ministry of Sports.”

The meeting included a detailed presentation of the Ministry’s initiatives to eliminate bureaucracy,
including service restructuring, policy development in collaboration with stakeholders through Customer
Councils and User Experience Labs and the launch of the Ministry of Sports’ “Zero Bureaucracy
Charter”.

The Ministry explained that these improvements successfully reduced the processing time for the three

sports leave services (issuance, data update, and cancellation) to zero, achieving a 100% completion
rate. All required documents were eliminated, the number of steps was reduced by 33%, and website
visits were cut by 50%. In addition, all unnecessary fields were removed. Consequently, customer

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