Page 53 - MOS PR REPORT - OCT 2025

10/29/25, 11:42 AM Ministry of Sports showcases its efforts in service development and bureaucracy elimination | Web-Release
In his remarks, H.E. Dr. Ahmad Belhoul Al Falasi emphasised that since its establishment, the Ministry has adopted a
work philosophy inspired by the wise leadership’s vision, placing efficiency, agility and innovation at the core of

government operations. H.E. further stated that eliminating bureaucracy extends beyond being an administrative project
and instead is a cultural shift in how the Ministry thinks and delivers results.

“Our wise leadership has taught us that progress begins not with regulations, but with practical action and perseverance,

and that bureaucracy is not a destiny but a challenge that can be overcome through collective determination and
teamwork. Guided by this principle, we have ensured that our efforts are grounded in a culture that places service users’

needs and aspirations at the heart of our development initiatives.”

H.E. added: “Within our first year, we established a committee dedicated to eliminating bureaucracy and launched seven
specialised task forces to restructure services and simplify policies and procedures. These efforts have resulted in

tangible, measurable improvements in the speed and efficiency of government services. This transformation extends
beyond systems and processes; instead, it reflects a shift in institutional mindsets and performance culture, fostering a
proactive approach to devising forward-thinking solutions as part of a culture we are proud to champion at the Ministry

of Sports.”

The meeting included a detailed presentation of the Ministry’s initiatives to eliminate bureaucracy, including service
restructuring, policy development in collaboration with stakeholders through Customer Councils and User Experience

Labs and the launch of the Ministry of Sports’ “Zero Bureaucracy Charter”.

The Ministry explained that these improvements successfully reduced the processing time for the three sports leave
services (issuance, data update, and cancellation) to zero, achieving a 100% completion rate. All required documents

were eliminated, the number of steps was reduced by 33%, and website visits were cut by 50%. In addition, all
unnecessary fields were removed. Consequently, customer satisfaction with these services is projected to reach 91% in

2025, a metric that clearly underscores the positive impact of these institutional reforms on the experience of both
athletes and service users.

At the meeting, the Ministry team also showcased prominent initiatives to support Emirati athletes on their journey
toward excellence and international achievement, including the Talent Committee Platform, a unified digital database

for identifying and nurturing talent across various sports disciplines. The platform connects athletes with federations and
clubs, using advanced AI tools and specialised assessments to evaluate performance, thereby enhancing the efficiency of

talent selection and development.

The improvement of sports leave services has also accelerated athlete enrollment in national support programmes such
as the UAE Committee for Talent and Sports Support and the Emirates Elite Sports Committee, streamlining access to

local and international training camps which has positively impacted the readiness of national athletes and their ability
to achieve outstanding representation in global competitions.

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