Page 33 - MOS PR REPORT - JULY 2025

8/4/25, 11:15 AM Ministry of Sports organises second ‘Customer Councils’ session of 2025
environment. They also commended the Ministry’s commitment towards the initiative and its efforts
to strengthen the sporting ecosystem.

Following the session, specialised work teams within the Ministry reviewed and analysed the
feedback and suggestions made by representatives of sports organisations to categorise these insights
and pinpoint any possible gaps in service delivery.

The ‘Customer Councils’ session represents the Ministry’s proactive efforts to create a flexible,
intelligent and integrated sports service system that is transparent and simple to navigate. They are
governed in accordance with the authorised guidelines established by the ‘Emirates Programme for

Excellence in Government Services,’ in an open, innovation-driven environment that focuses on
shaping smart and integrated sports services.

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