Page 115 - SALIK PR REPORT JUNE 2024

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Here is a guide to using the available tools, as well as important things to be
aware of while contesting a Salik fine.
Salik website

Motorists can dispute their fines on the Salik website through a simple
process. A call centre agent confirmed the details of the process to Khaleej
Times.

• First, customers have to apply for the service on the website or
application. This requires them to enter their car type and plate
number.
• The portal then displays the existing fines, which can be added to a
dispute list.
• The motorist must enter the details of the dispute.
• After the application is completed, customers will instantly receive
an application reference number.
• The dispute request is forwarded to the violations department which
investigates into the matter. This takes up to 15 days.
• The customer then receives the final status through SMS — which is
either an approval or rejection.

Call centre

Customers can get in touch with RTA's call centre by calling on their toll free
number 80072545. Once the customer service agent processes the request
and creates a dispute, the motorists will receive a SMS with the dispute
reference number.

The similar process as Salik's website takes place, where the request is

forwarded to the concerned department, after which it takes 15 days to
investigate into the matter. The customer then receives the final status
through SMS — which is either an approval or rejection.

Important things to know

https://www.khaleejtimes.com/uae/dubai-got-a-salik-violation-2-ways-to-dispute-fines-get-
refunds