Page 502 - MOE ENGLISH PR REPORT - JANUARY 2024

around 14 examples of conditions or provisions that the provider is prohibited from

including in contract forms, invoices or other documents in consumer contracting.
“The Ministry of Economy is currently collaborating with local government entities to
develop a comprehensive system for efficiently managing and promptly addressing
complaints. This initiative aims to boost consumer confidence and safeguard their rights

in the country’s markets,” he added.

Explaining the new regulations, Al Saleh said a new provision has been inserted under
which merchants shall not only put a selling price on goods but rather price products by

unit.
“This ensures the highest levels of transparency in setting prices, thus avoiding any
misleading offers. It also enables consumers to choose from a range of alternative
goods, and compare prices effortlessly.”

The under-secretary urged consumers to be fully aware of one’s legal rights specified in
the new legislation.

“The consumer should learn about mechanisms for claiming rights, as well as
submitting claims and following it up. The ministry also urges sellers, whether a
manufacturer, merchant, distributor or a service provider, to consider the consumers’
rights and to be fully aware of their obligations towards them.”

Al Saleh said that the role of the local authorities has been strengthened in the
enforcement of the consumer protection law more effectively by granting them all the
necessary legislative powers. They have been granted inherent legal competencies

such as receiving, following up and acting on consumer complaints, imposition of
administrative sanctions and fines for acts committed in violation of the provisions of the
law and it's implementing regulation, and acting on grievances submitted against
decisions on punitive measures.

https://www.khaleejtimes.com/uae/up-to-dh1-million-fine-uae-introduces-46-new-offences-in-
consumer-protection-law