Page 505 - MOE ENGLISH PR REPORT - JANUARY 2024

1/16/24, 5:14 PM UAE announces strict penalties for 46 consumer protection violations | Government – Gulf News
acts committed in violation of the provisions of the law and its executive regulation, and

iii) acting on grievances submitted against decisions on punitive measures," said Al

Saleh.
He continued: "The second focus area is the strengthening of deterrent measures to

ensure that the merchants, either retailers, traders or producers meet their legal

obligations, to re-balance the contractual relationship between them and the

consumers. In this context, the merchants’ obligations during the sale of a commodity
or providing a service have been more elaborated, better clarified, and broadened to

include nearly 43 obligations. This is in line with the strategic objectives of the Ministry

to promote consumer rights and welfare in order to establish and ensure an enabling

and secure environment when purchasing goods or receiving service.”

Al Saleh noted that the majority of the merchants' obligations under the new law and

regulation did not exist in previous legislation. This confirms a qualitative shift in

legislation supporting consumer protection and guaranteeing all consumer rights in the

country. It further contributes to the provision of service or commodity according to the
highest quality standards as one of the objectives of the country to improve the quality

of life of citizens and residents, and in line with the vision of "We the UAE 2031".

“Thanks to visionary directives of the UAE leadership, today, the country boasts a
cutting-edge legal framework dedicated to safeguarding consumer rights in line with

global best practices. This comes amidst consecutive legislative advancements within

our consumer protection system,” said the Undersecretary.

He underscored the ongoing collaborative efforts between Ministry of Economy and its

public-private partners to enhance compliance with national consumer protection

regulations, promote ethical business conduct, strengthen market oversight, and uphold
top-notch service and product delivery standards.

“The Ministry of Economy is currently collaborating with local government entities to

develop a comprehensive system for efficiently managing and promptly addressing

https://gulfnews.com/uae/government/uae-announces-strict-penalties-for-46-consumer-protection-violations-1.1704992340552 3/5