Page 94 - SALIK PR REPORT - July 2024

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Motorists can contest a toll violation for a passage through a Salik toll gate
only if it has been posted in their traffic file within the last 13 months from the
violation issuance date. Under the new conditions, no Salik account balance
or part of the balance will be refunded to the user or transferred to another
Salik account.
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This comes as Salik expands its services in Dubai. From July 1, Salik gates were
installed at the Dubai Mall under a 5-year agreement. Rates start from Dh20
per hour to as Dh1,000 for 24-hour parking at the mall.
Salik is responsible for designing, financing, developing, installing and
managing the parking payment collection system, while Dubai Mall provides
the required local infrastructure, office space and car park maintenance. Salik
has a high penetration rate, with over 4.1 million active vehicles registered.
The company asked its customers to inform about defective tags within 90
days of identifying the problem. The tag will be replaced without any
additional fees upon verifying the defect.
If a plate or vehicle is lost or stolen, the Salik customer must notify the
company immediately through the authorised communication channels
to deactivate the Salik Tag associated with the vehicle or plate.
“Until the time Salik/Salik Operator receives notification from the user
regarding the loss or theft of the user’s plate or vehicle, Salik/Salik Operator
shall be entitled to continue to deduct from the user’s Salik account any tolls
and payments, including any fines or penalties incurred through use of user’s
plate or vehicle,” the Dubai-listed company said.
The toll operator elaborated that a Salik account will become inactive if no
tolls, payments, or balance recharges are posted to it for a period of 5 years.
When the account becomes inactive, it will forfeit any remaining balance.
The new updates were made public around a month ago.

https://www.khaleejtimes.com/uae/transport/dubai-salik-violators-face-maximum-dh10000-fine-
yearly-under-updated-toll-terms