Page 12 - 2018 CA Workshop Booklet
P. 12
Workshop Booklet
Q: How much should CA team members and/or directors get involved with IT and AV issues?
A: The CA Team can be as involved or uninvolved as they like. The IT Service Improvement Plan is in place to
address IT issues and provide IT support at a campus level and along with the support of the Aurora Team,
additional help is not particularly necessary. Every campus has a designated IT Coordinator who can work
with the State IT Leads to resolve IT issues. Alternatively, CAs are welcome to reach out to Scott Martin if
they aren’t getting the level of support required or expected. OneSchool supports openness and transparen-
cy and appreciates it when CAs inform the Team when there are issues.
Q: Is it worthwhile employing a fulltime IT guy across TAS? For on-the-ground support?
A: No, it wouldn’t be value for money as there aren’t a lot of tickets currently being logged by Tasmania.
While it is nice to have someone onsite, it would be far more cost effective to continue with local contrac-
tors. This could be reviewed half way through the year.
CA Bootcamp 2018
