Page 35 - Australasian Paint & Panel Nov-Dec 2018

“We were one of the test shops for the workshop management system 1Q1 and have been using it for three years. We have developed a flashing light system to follow our Waterfall and departures so that everyone can see at a glance either by looking at the car or at a screen what needs to be done .
With mechanical and tyres in house Arnold achieves enviable cycle times. He is also an early adopter of any technology that can help with production such as the laser car wash up the road and fast drying paint. There are no bottlenecks at Damage Control and Arnold has cross trained staff so that paint and panel can help each other out to ensure a steady workflow. While he still works on the business, recently Arnold has taken to the shop floor: “This has improved our quality and production volumes. The team can’t win the game without a captain right?”
BEST CUSTOMER EXPERIENCE
replying online, by email, text or over the phone. Helping customers lodge a claim can take place over a coffee in reception which is well stocked with toys to keep little ones happy.
RISING STAR CARLY RUGGERI EUROPANELS SPONSORED BY VANTAGE AUTOMOTIVE
Ruggeri is right up to her elbows in this industry. A second generation repairer, she runs Europanels with her brother Jake in Geelong. With 10 years experience in the industry she likes to give back and help her fellow repairers. She’s justifiably proud of becoming the first female vice chair of the VACC Body Repair Division in Geelong. You can find her entry where she shares her vision of the industry on our YouTube page.
GOLD COAST COLLISION SPONSORED BY COLLISION REPAIR EXPO
Dan and Meghan Leishman are totally committed to customer satisfaction. To achieve this they have regular team meetings that focus on customer satisfaction and quality control. They have standard policy and procedures for every customer-facing interaction and have instilled a culture of exceeding customer expectations. The have a number of clever loyalty and referral schemes in place. Customer communication is strong with pictures sent throughout the repair proceedure.
Megan personally makes follow up calls to ensure every customer tells them about their experience with the option of
3MTM Perfect-ItTM
Fast Cut Plus
Extreme
Getting the perfect finish is even quicker.
Contact us: 0800 362 886 3m.co.nz/collisionrepair /3MCollisionRepairANZ /3MAADAustralia
www.paintandpanel.com.au
November / December 2018 PAINT&PANEL 35