Page 33 - Australasian Paint & Panel Magazine Jan-Feb 21

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AWARD WINNERS
CATEGORY: ADMIN/CUSTOMER SERVICE
ALL ROUNDER, EYES ON THE GROUND, STRAIGHT SHOOTER HAYLEY WILKINSON, DSI PANELS, VICTORIA
Clarissa Iacobucci, Director at DSI Panels, a repair business with two sites in Melbourne, nominated her right hand woman Hayley Wilkinson. “ I can always rely on her to get the job done and she’s always thinking of ways to go above and beyond. She’s my eyes and ears too and at times, a voice of reason. Always,” says Iacobucci.
Wilkinson is always happy to speak her mind and help anyone and is the company’s ‘go to’ in so many situations. “Hayley is ca- pable of filling any office spot at either branch, she is a total asset. She also helps me with background compliance tasks and payroll attendance. I honestly couldn’t do it without her,” say Iacobucci.
Wilkinson is first aid certified and com- pleted the COVID -19 infection control train- ing to assist with managing the business throughout the pandemic.
“Hayley brings the ‘Jill of all trades’ reli- ability to us. We rely on her for everything. She’s always thinking outside the box and one step ahead. She usually suggests im- provements to me or advises of potential issues she has noticed. It’s hard for me to be everywhere and see everything. I love having her as part of Team DSI and will never let her leave.”
Something owners Clarissa and David Iac- obucci don’t have to worry about according to Wilkinson who loves her job at DSI Panels
CATEGORY: ADMIN/CUSTOMER SERVICE
JILL OF ALL TRADES, DILIGENT, INNOVATIVE EMMA COATES GREIVE PANEL BEATERS, WA
Emma Coates’ role in the business is multifaceted. Like in many small busi- nesses people wear many hats. Coates covers a vast range of roles and could justifiably call herself parts manager/of- fice manager/director, first impressions/ customer liaison/IT specialist/social media manager.
Her nominator, business manager Brett Humphreys says: “Customers and suppli- ers love Emma’s efficient, to the point, and accurate updates and effective communi- cation. Thanks to these attributes work- flow is as smooth as possible.
“Emma was instrumental in the in- troduction of Partscheck, 1Q1 and for our office & workshop going paperless because she could see the benefits that
these would bring to her role and the business.
“Having worked in numerous other businesses and in my 35 years in the in- dustry I can say that I have worked with no one that brings Emma’s attention to detail, dedication, communication skills, diligence, industry knowledge and most importantly attitude to their role the way she does. Her input over the last 13 years has been invaluable. Emma does not miss a thing.”
Coates’ communication skills and thorough business approach means she has an impressive network of people and resources to find out anything she needs to ensure the smooth running of the business.
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