Page 51 - Australasian Paint & Panel magazine July-August 2022
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things go wrong.” says Tunks. “Howev- er, standardised processes make it easy to refer back, to work out which part was not followed. If you think about the McDonalds model — their processes al- low them to produce a total predictable result everywhere you go. When some- thing goes wrong, it’s because someone has stepped outside the process. With a
little determination, any collision centre can do the same thing.
“The PPG MVP Business Solutions team often work with individual repair- ers to help them create, implement, re- fine and monitor SOP. The MVP Busi- ness Solutions team has a set of best practice processes to cover virtually every collision centre process you can
think of. Because every repairer is dif- ferent, we work with each owner and their staff to fine-tune the processes to suit their individual needs. This is just a tiny sample of what MVP Business So- lutions can offer as part of the support package that comes with using PPG products. You just need to ask and we will be happy to help.”
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