Page 32 - Australaasian Paint & Panel Jan-Feb 2022

Market intelligence
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PAINT&PANEL JANUARY / FEBRUARY 2022
FROM LEFT: Qantas-style lounges are a signature of Motorone,
CENTRE:
Part of Motorone’s huge workshop in Brendale, QLD.
RIGHT:
Repairhub CEO James Knox on right with business performance manager Daniel Benea.
BELOW: Repairhub Smithfield.
Ridge came on stream. Maidstone and the latest site Melton were acquisitions in Vic- toria and the rest are new builds. Moto- rOne aims to end this financial year with over 10 locations. “Now that we’ve got into our stride with this business model, we’re poised to grow.” Gillies reckons that 30 locations on the Eastern seaboard would be a comfortable size for the net- work in the future.
Now that we’ve got into
our stride with this business model, we’re
poised to grow.”
“They need to be in the right places and they all need to be quality businesses. With our acquisitions we need good qual- ity shops that fit our model.” On company values Gillies said here are several attrib- utes which underline their identity. “We’re inclusive, we’re proud to have a diverse team that support each other. We’re hu- mans that care – we empathise with our customers and their experience. We’re forward thinking – never hesitating to use the latest technology and are constantly striving to improve our business. We have a positive mindset about our future and our industry and we value learning.”
“We are focussed on building a qual- ity network - there’s no quick dollar to
be made in any industry and if you have that approach then it’s not sus- tainable. We’re very process driven about how we manage our growth and develop our network. We focus on con- sistencies in our protocols, our safety measures, how we carry out our repairs and how we want our customer service to work. Those are the defining quali- ties that will help us scale as we grow. The consistency is vital because we want to foster a reputation for excel- lence. Our customers and our insur- ance partners know what kind of expe- rience they will get with us.”
In response to the small talent pool Mo- torOne’s approach is to ensure that their people are engaged and happy. “We have a real focus on the training and develop- ment of our staff. If people want to try their hand at other parts of the business, we will support them. We didn’t stand down one of our team during the lock- downs and I think that has shown our em- ployees the type of company we are. We don’t just say we’ll look after them, we ac- tually do because without them we don’t have a business,” Gillies said.
“Developing a great culture will re- tain staff. Let’s look three to five years ahead - we’ve intentionally built our sites with lots of space because we’ll be moving into electric vehicle repairs and the type of people we’ll be employing will be different too. They will have