Page 4 - Crossing Rivers Health 2018 Spring/Summer Community Newsletter

93%
OVERALL EXPERIENCE RATING
78%
COMMUNICATION WITH DOCTORS
96% 94%
4
COLLABORATIVE HEALTHCARE
All health history and information is accessible to all departments throughout Crossing Rivers Health, and other healthcare collaborators, eliminating the need to repeat health history to new medical caregivers.
COMMUNICATE WITH YOUR
PROVIDER
Convenient communication with your provider from the comfort of your own home for questions and scheduling.
ON-DEMAND RECORDS
Patients will have on-demand access to health records and health history. No more waiting for a phone call or letter – view your lab results, imaging narratives, along with your providers comments within days.
Beginning in June, Crossing Rivers Health will be upgrading our electronic health record. This will be an organization-wide change which brings with it some exciting benefits for you.
ELECTRONIC PRESCRIPTIONS
See current prescription details and submit prescription renewal requests electronically.
MYCHART MOBILE APP
If you’ve already registered for MyChart, you can download the MyChart app through the Apple Store or Google Play Store. This app lets you do nearly everything MyChart does on the desktop, but it’s available for your mobile device - your healthcare informa- tion is always at your fingertips.
For additional information regarding the electronic health record upgrade
visit crossingrivers.org/epic or call 608.357.2121
Patient Experience How are we measuring up?
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient satisfaction survey required by the Centers for Medicare and Medicaid Services for all US hospitals. Patients of Crossing Rivers Health receive the 72 question Press Ganey survey at their home, allowing them to evaluate their healthcare experience. That valuable feedback is then shared and utilized throughout the organization, to make necessary changes.
A few comments from our HCAHPS patient satisfaction survey.
All of the nurses were excellent, I loved the way they treated me. I felt comfortable and well taken care of. I would be glad to have any one of them take care of me again.
97% 94%
I was treated with respect, kindness, and skilled care. My comfort was their utmost concern.
My doctors were very nice and polite. They explained everything to me about my condition and what was going to happen.
% 91% 84
DISCHARGE CARE
COMMUNICATION WITH NURSES
RESPONSE OF STAFF
HOSPITAL ENVIRONMENT
COMMUNICATION ABOUT MEDICATION
PLANNING PROCESS
TRANSITION
Statistics are provided by 2017 Press Ganey Survey Results, and reflect when a patient answers "always" to questions relating to the categories above.