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South Florida Healthcare When It Comes to Patient Care –

Executive Forum Elects 2019 Remember the Circus

Board of Directors I travel a ton for busi- is ready to be checked
ness. One good thing is it in.”
The South Florida Healthcare Executive Forum (SFHEF), the local chapter of allows me to encounter At this point, if I’d
the American College of Healthcare Executives (ACHE), is pleased to announce countless experiences as been asked to rate my
its 2019 Board of Directors. a customer. Last week, I experience so far, it
• President: Charles Felix, CPA found myself in the would have been an
• President-Elect: Haroula Protopapadakis, FACHE Northeast. The flight easy 10/10!
• Immediate Past President: Adrian Parker, FACHE landed late so I decided And then I saw it …
• Treasurer: Jeff Kramer, CPA to stay at a hotel right a simple sign which
• Treasurer-Elect: Jenna Katz Merlucci next to the airport. read: ‘We’d love to
• Program Chair: Kenneth C. Wong Normally I would just earn a ‘10’ for your
• Program Chair-Elect: Geness Lebron Bump grab an UBER or a taxi, stay, ask us how.’ Man,
• Membership Chair: Nazanin Tondravi, JD but this hotel went out of what a punch to the
• Membership Chair-Elect: Juan Awad its way to proactively BY JAY JUFFRE gut. Here this hotel
• Networking Chair: Kristen Palanza send me an email stating was doing so many
• Networking Chair-Elect: Ralph Rios, FACHE they have a free shuttle things right and some
• Sponsorship Chair: Karissa Ostoski and would be happy to pick me up genius in management decided to try
• Sponsorship Chair-Elect: Michelle Marsh curbside. Nice touch, I thought. to put their thumb on the scale. If cus-
• Student Services Chair: Oyinkansola (Bukky) Ogunrinde When I landed, I hit the link they tomers or patients are happy, they are
• Student Services Chair-Elect: Mari Pantoja-Smith provided and sure enough, by the time happy. If they are not, they are not.
• Member-At-Large: Sophia Mantovanelli I meandered outside, I saw the cour- Way too many organizations try to
• Member-At-Large: Ingrid Vasiliu-Feltes, MD, FACHE tesy van along with an extremely game the score as opposed to looking
• Member-At-Large: Rene Zipper, FACHE friendly and customer focused driver. for legitimate ways to improve it. As
• Member-At-Large: Ayana Stephenson, FACHE He introduced himself, grabbed my we enter 2019, work with your teams
• Member-At-Large: Simone Fearon, MD bags and held the door open as I to win the game of patient care vs.
For over 85 years, the American College of Healthcare Executives (ACHE) has climbed in. On the short drive over, he simply gaming it!
focused on one mission - advancing leaders and the field of healthcare manage- made sure I was comfortable, offered
ment excellence. We are the professional home to more than 48,000 healthcare me a bottled water and asked what else Jay Juffre is Executive Vice President,
executives who are committed to integrity, lifelong learning, leadership and diver- I needed. Upon arrival, he personally ImageFIRST. For more information on
sity and inclusion. walked me to the front desk and ImageFIRST, call 1-800-932-7472
announced, “Mr. Juffre has arrived and or visit www.imagefirst.com.
To join or learn more, visit www.ache.org or www.sfhef.org.

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RCN

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