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CDTC Dedication Celebrates the
                                                                                       When It Comes to Patient Care,
             Smart Ride’s Impact on Broward
                                                                                             Look to Uber for Answers
                    Residents Living with HIV



                                                                                      Did you know Uber                             the same for your
                                                                                     drivers rate YOU after                         staff? Envision the
                                                                                     every ride? They rate you                      number rolling up
                                                                                     with 1-5 stars. Right after                    and each member of
                                                                                     the driver dumps you off                       your team having a
                                                                                     at your destination, he or                     rating based on a five
                                                                                     she enters a rating for                        point scale? When
                                                                                     you. If you use Uber and                       someone approached
                                                                                     are not familiar with this,                    that person, they
                                                                                     simply tap the top left                        could see their indi-
                                                                                     corner of the App. Under                       vidual score? My bet
                                                                                     your name is a 1-5 star                        is that would signifi-
                                                                                     score. Mine is a 4.90. I                       cantly change how
                                                                                     have worked really hard    BY  JAY JUFFRE      people engage one
                                                                                     for it. For example, I                         another.
                                                                                     always insist on carefully                       You see, Uber gets
                    (l-r) Jean Starkey, Jon Chernes, John Rogatzki, Glen Weinzimer   loading any luggage into the trunk for  it. They are training their employees
                                                                                     the driver. I tell them to play whatever  to expect instant feedback and they
          Children’s Diagnostic & Treatment Center (CDTC) dedicated the Center’s Family
                                                                                     type of music they like. I apologize to  are also (to a lesser extent) training
        Living Center to the SMART Ride (Southern Most AIDS/HIV Ride) in May . CDTC’s
                                                                                     them if I need to take a call. At the end  their customers. Now I know this may
        Comprehensive Family AIDS Program (CFAP) is one of seven programs in the state
                                                                                     of the ride, I always tell them to ‘be  sound impossible in the healthcare
        selected to benefit from the annual cycling event. Over the past seven years, CFAP has
                                                                                     safe out there’.                  world, but really why should it be?
        received more than $850,000 to provide vital medical and social services to women and
                                                                                      I could go on, but the minute I  Look for ways to seek feedback from
        children infected and affected by HIV in Broward County .
                                                                                     found out that in addition to immedi-  your patients and their families in
           The SMART Ride is a two-day , 165-mile bike ride from Miami to Key West that raises
                                                                                     ately evaluating them, they were  close to real time. Individualize it
        funds and awareness for HIV/AIDS. Founder Glen Weinzimer and President & CEO
                                                                                     assessing me, I began to really put on  whenever possible. Make the results
        John Rogatzki guarantee 100% of the funds raised provide direct services to those most
                                                                                     the charm. Every time we request an  transparent and visible … you will be
        in need. CDTC is one of seven HIV/AIDS agencies in the state chosen to take part in this  Uber, we see their rating and they see  surprised the impact it will have on
        year's ride.
                                                                                     ours.                             your team, your patients and their
          Members of the CDTC Cyclones team ride and fundraise to help CFAP go beyond
                                                                                      Now just imagine if your organiza-  families.
        what insurance provides and enrich the health and lives of clients. SMART Ride dollars
                                                                                     tion and more importantly your team
        at the Center covers HIV testing, medical care and medications when insurance is not
                                                                                     functioned the exact same way. What  Jay Juffre is Executive Vice President,
        enough. Care Coordinators and Social Workers can also remove barriers to care thanks
                                                                                     if, after every interaction, your team  ImageFIRST. For more information on
        to funds from the ride. Transportation, support groups, retreats, summer camp, emer-
                                                                                     evaluated the patient or person they  ImageFIRST, call 1-800-932-7472 or
        gency assistance and HIV education are all provided by funds raised at the Ride.
                                                                                     were dealing with and that person did         visit www.imagefirst.com.
                                                                                                 O
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        South Florida Hospital News                                                              southfloridahospitalnews.com                                                                July 2018                           11
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