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Publisher’s Note
Publisher’s Note

Let’s talk about leadership and what it means in our industry and its periph-
eral businesses. First and foremost I think it’s very important to understand
that we’re all in the people business. Even those of us sitting in front of screens
all day, or “communing” with machines, our ultimate goal is to serve the best
interests of the people under our care. Let’s face it, if what we each do doesn’t
ultimately have a beneficial effect on the patients, what’s the point? So the
question is how best to lead and inspire those we work with. In a word —
humor.
I won’t lie and say that every CEO or boss I’ve known has had a fabulous
sense of humor and that all we did was laugh every day. But when I think
about it, the successful ones who not only had great businesses but terrific
employees, all knew the value of a well-placed joke or humorous anecdote. It
seems like each one loved what they did and didn’t take themselves too seri-
ously, which easily transferred to the employees’ attitudes. But most important,
not one took themselves too seriously. (Of course, with Carol always looking
over my shoulder, I’m constantly reminded that humor and humility should go
hand in hand — especially when she tells me “Ego” is my middle name.)
And my advice, in these days of politically correct humor, is to stick to the
self-deprecating style. A joke at your own expense or personal story reflecting
your own idiosyncrasies is a much safer management style. In general the
management team that can laugh together will stay
together longer, building a cohesive corporate struc-
ture that not only progresses the company but sup-
ports itself from within. And in times of crisis,
some “soft” humor can definitely ease tension
and motivate. And as Carol loves to point out,
“At the end of the day, just remember one thing:
you’re never too good to take out the garbage.”

Charles Felix

You can reach Charles Felix at
Charles@southfloridahospitalnews.com

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2 August 2017 southfloridahospitalnews.com South Florida Hospital News