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SEND US YOUR HOSPICE & PALLIATIVE CARE IN SOUTH FLORIDA
Cover Story: Create a Culture of Compassion
to Inspire Exceptional Care
Continued from page 1
Successful, supportive healthcare work • Compassion: a promise to provide foster a thriving workplace:
environments must start at the top if they heartfelt care by listening actively and • Make everyday healthcare purposeful
are to inspire and sustain compassion and carefully to others’ needs, honoring the by tying it to the organization’s mission,
commitment among employees. At meaningful moments that our patients values, and community
VITAS, our executive leaders instill a and their families invite us to share, treat- • Communicate values and expecta-
strong sense of purpose that enables our ing everyone with empathy and respect, tions clearly, regularly, and openly with all
teams to turn their passion for healthcare and making difficult situations better staff – just as we ask employees to do with
into something palpable and satisfying as • Can-Do Attitude: a mindset of going our patients and their families
they focus on quality of life near the end above and beyond to provide excellent • Demonstrate authentic buy-in from
of life for patients and families. care, consistently showing up with a pos- the top and find opportunities to cultivate
Culture-building starts with leaders itive attitude and collaborative spirit, and ambassadors from within
who are present, accessible, and inspiring others to do the same • Create calls to action – fun ways to
• News Tips approachable with an authentic desire to To embed sincere employee apprecia- get employees engaged, connected, and
listen to and learn from their staff. tion into everyday activities, we launched encouraged to translate the organization’s
• Letters To the Editor Culture itself must be intentional, sus- a recognition program in 2021 that spans values and beliefs into everyday behaviors
tained, and proactive. At VITAS, we devel- the nation. We’ve been blown away by the • Provide people with the resources and
• Announce New Hires oped the VITAS Difference: an engage- response and responses. In the initiative’s professional opportunities they need to
ment and culture-building program that first three days, employees submitted stay motivated and feel appreciated and
and Promotions demonstrates and celebrates each team 1,500 anecdotes and words of praise to recognized
member’s contributions by living and recognize fellow employees for their Behind every hospice patient success
• Promote Your Event breathing the behaviors and ethos that extraordinary work and real-life examples story is a team of compassionate and
improve the lives of our patients and their of putting Commitment, Compassion, committed healthcare employees and
• Announce Business-Related Awards families. The program’s three pillars uplift and Can-do Attitude into action. This professionals with a can-do spirit and a
every employee, celebrate everyday excel- peer-driven recognition raises up our peo- deeply held desire to make a meaningful
• Tout Your Success lence, and drive every aspect of patient- ple and doubles down on our culture. difference.
centered hospice care: Attracting and retaining staff is a
• Commitment: a vow to build trust healthcare priority. A supportive culture Diane Psaras is executive vice president
and maintain a servant attitude to all, allows team members to turn their pur- and chief human resources officer for VITAS
E-mail your submissions to manifest by employees who show up on pose into something tangible, pursue Healthcare. The nation’s leading provider of
end-of-life care is hiring passionate
editorial@ time for shifts and patient appointments their passions, and explore exciting new healthcare professionals. Apply for a
career possibilities. To every employee
southfloridahospitalnews.com and who communicate consistently with across the organization, we embrace and fulfilling career at VITAS.com/careers.
patients and family members before, dur-
ing, and after visits stand by the VITAS Employee Promise to
20 November 2021 southfloridahospitalnews.com South Florida Hospital News
