Page 43 - May 2017

Accolades Accolades Accolades Accolades

Florida Coral Gables Hospital

Medical Honors DAISY Award
Center Winner Norma

Names New Salomon, RN
Winner of As a nurse at Coral Gables Hospital, Norma

Daisy Award Salomon has some of the most important traits a
nurse should have. She shows compassion,
for patience and excellent communication skills.
Tri Nguyen, DCQI; Pedro Ramos, DBD; Mary Grimes, Norma is being recognized for being a team play- Jonathan Fraginals, Director of
Extraordinary Director of Neurology Services; Esther Morris, CHRO; er and collaborating with her fellow nurses with Telemetry and Norma Salomon
the goal of delivering the best possible patient
Nurses Norviene Stewart, nominator; Trey Abshier, CEO; Pat outcomes. The patients frequently compliment the excellent care that she gives. She
Rosenberg, CNO; Sharon Balasco, Daisy Award Honoree;
loves what she does and is truly making an impact on people’s lives.
Mathew Garner, COO; Michelle Henry, NICU RN; Frank
Sharon Balasco, a
nurse at Florida Medical Vittimberga, MD, CMO
Center, is being recog- North Shore Medical
nized with the Daisy Award for Extraordinary Nurses for being a team player and col-
laborating with fellow nurses to deliver the best care for her patients. Sharon was Center Recognized
nominated by a family member of a patient that recently passed away. She was select-
ed for going above and beyond the call of duty and the family member that nominated For Outstanding
her even came back to the hospital for the award ceremony.
Improvement in

Delray Medical Patient Satisfaction
Center Inducts
North Shore Medical Center was
Pharmacy Buyer honored with the “Outstanding (l-r) Trevor Fetter, Chief Executive Officer of
Improvement in Patient Satisfaction” Tenet Healthcare; Lourdes Black, Pharmacy
Into the Tenet award during Tenet’s Hospital Buyer Delray Medical Center; Mark Bryan,
Strategy Conference Awards Dinner.
Heroes Hall of This award recognizes hospitals that Chief Executive Officer St. Mary’s Medical
achieved the greatest percentage Center; Eric Evans, President of Hospital
Fame improvement in their total Patient Operations Tenet Healthcare.
Satisfaction Score, which represents a weighting of inpatient, outpatient and ED
Delray Medical Center honored (l-r) Trevor Fetter, Chief Executive Officer of patient satisfaction. “Part of our ability to improve the patient experience at North
Lourdes Black, pharmacy buyer, by Tenet Healthcare; Lourdes Black, Pharmacy Shore is a committed teamwork approach and that all of our employees are fully
inducting her into the Tenet Heroes Buyer Delray Medical Center; Mark Bryan, engaged in providing service excellence to our patients,” said Manny Linares, chief
Hall of Fame, Tenet Healthcare Chief Executive Officer St. Mary’s Medical executive officer. First and foremost, he is known as a CEO who is hands on and
Corporation’s highest honor for Center; Eric Evans, President of Hospital “owns” the patient experience which transcends to all employees within the organi-
employees. Black led the develop- Operations Tenet Healthcare. zation. North Shore has a Service Excellence Department that oversees the entire
ment of a supply chain strategy that patient experience for every patient on a daily basis. This team works to achieve the
saved Tenet’s Miami Dade market $4 million in 2016. The project helped streamline goal of 100% satisfaction during every patient’s hospital stay.
the pharmacy supply chain, control costs and lessen the impact of drug shortages on
patient care. Her process is scheduled for companywide rollout soon.
She also organizes departmental food and clothing drives to help less fortunate col-
leagues and community members. In addition, Black assisted a colleague by organiz-
ing, decorating and paying for her wedding. The wedding would not have been finan-
cially or physically possible without Black’s support.

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