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Introduce to customer service call-centres an option Editor’s note:
which allows callers held in a queue to push a button toThis application is
have the call centre dial them back when they are next now a quite common
in line to speak with a representative. feature of telephone
hold systems but
Don! Snyder does anyone really
trust the companies
151September2000 to call them back?
Produce designer plasters branded with the logos of
companies such as Nike or Calvin Klein. These would not
only sell to people with actual cuts and grazes but also
to fashion victims.
David Owen
163September2000
