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EXAMPLE	3:	THE	GRAPHIC	FACILITATOR
I’ll	invite	you	to	meet	Brandy	Agerbeck	in	these	pages,	but	you	can	“meet”	her
first	by	examining	the	mindmap	she	made	for	us	below.‡

	
   Brandy	runs	a	business	of	one,	with	the	philosophy	“never	have	a	boss,	never

be	a	boss.”	Creating	graphical	representations	of	ideas—usually	those	expressed
in	 meetings,	 retreats,	 or	 conferences—is	 Brandy’s	 full-time	 work.	 Over	 the	 last
fifteen	years,	she’s	worked	with	hundreds	of	clients	at	all	kinds	of	events.	It’s	a
beautiful	business	model	from	a	talented	artist,	but	it	also	raises	a	question:	How
do	you	nudge	or	win	over	executives	who	don’t	get	it	at	first?

   From	 countless	 interactions	 about	 the	 valuable	 service	 she	 provides,	 here’s
what	 Brandy	 learned.	 She	 starts	 every	 initial	 conversation	 by	 saying,	 “I	 have	 a
fantastic,	 strange	 job.”	 This	 creates	 curiosity	 and	 also	 serves	 to	 make	 the	 other
person	 not	 feel	 bad	 if	 he	 or	 she	 is	 unfamiliar	 with	 the	 world	 of	 graphic
facilitation.	Next,	Brandy	learned	that	her	target	market	may	be	the	executives	or
meeting	leaders	she	serves,	but	they	aren’t	necessarily	the	ones	who	hire	her.	“I
am	 most	 often	 hired	 by	 facilitators,	 acting	 as	 their	 visual	 silent	 partners,”	 she
says.	 “They	 can	 focus	 entirely	 on	 their	 client	 knowing	 their	 process,	 and
progress	is	documented.”
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