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ensure that the members of your team work well together in the interests
of the greater team that is the business.

n What are the values that my team share?
– Are they consistent with the values of the total business?

n Are my team happy to bring in newcomers or do they try to keep
them out?
– Do my team struggle on alone when people are ill or absent
even when help is freely available?
– Have my team created norms or rules of behaviour that are not
understood by others?
– Have they developed little rituals that do nothing other than to
identify who is “in” and who is “out”?
– If I spoke to my team about the old concept of the “internal
customer” how would they react?

n Are my people totally committed to the company strategy?
– What is my evidence?

n Do I need to do anything to integrate my team into the greater
team?
– What level of opposition would I raise if I tried?

n Do I need to discuss this with my peers?
n What values do my team share?

– Do they value conformity and structure?
n Are we in danger of creating a bureaucracy in turbulent times?

– Do we value helping others?
n Do we spend too much time and money delivering a service that is

far more than is needed or appreciated?
n Do we take on the responsibilities that should rightly fall on

others?
n Do my people make conflicting promises to other people and

departments?
n Do they fail to keep promises because they offer the same resource

to too many “customers” – internal and external?
– Do my team value freedom?
n Are they mature enough to recognize the difference between
freedom and licence?
n Are they disciplined in the exercise of freedom?

68 Key management questions