Page 67 - Proposal by Hello! Destination Management
P. 67

Hello! Operational Excellence



        Here at Hello! Destination Management, operational excellence is not just a buzzword, but a guiding principle that
        permeates every aspect of our business. At Hello!, we understand that success is not only about selling a dream
        but, more importantly, about operating to turn those dreams into reality. Our commitment to operational excellence
        begins with a cohesive approach that spans the entire process. We recognize that successful outcomes are rooted
        in a comprehensive understanding of logistics, and we pride ourselves on thinking through these intricacies from
        the very beginning.

        Process and Approach
                 Collaboration is at the heart of our operational philosophy. By integrating our operational expertise with
                 the  unique  needs  of  our  clients,  while  also  utilizing  our  destination  knowledge  and  strong  supplier
                 partnerships, we create customized solutions that not only meet expectations but exceed them.

        Once  the  program  is  meticulously  crafted,  it  is  handed  over  to  our  operational  account  managers—logistical
        masterminds  who  excel  in  overseeing  the  execution  of  every  detail.  They  navigate  the  complexities  of  program
        operation with finesse, utilizing their logistical expertise to manage resources, timelines, and unforeseen challenges.
        While the Account Executive remains involved, the Account Manager takes the lead in executing the program to
        ensure a cohesive and seamless experience. Through their dedicated efforts, clients can trust that their program is
        in capable hands, allowing them to focus on the bigger picture while we take care of the intricate operational details.

















        What Sets Us Apart
                 Hello! has made an ongoing investment in developing the infrastructure and business processes that set
                 us apart from any other DMC. The following elements are just a sample of tools we employ to work more
                 efficiently and to maximize our ability both internally and externally to communicate on behalf of our clients.

            •  DMCpro - Our proprietary software captures all the relevant aspects of our business and is accessible to
               each member of our team to see exactly where a program is, at any given time.
            •  Priority Timeline - Tracks important dates and tasks to ensure deadlines are communicated early and met.
            •  Program Recap - Generated for all programs and distributed to clients and hotel partners to communicate
               all details and logistics to ensure everyone is on the same page.
            •  Internal “pre-” pre-con – Conducted with teammates and leaders prior to hotel and client pre-cons to review
               and troubleshoot all aspects of program services.
            •  9 Steps of Execution - Internal checklist that is the operational foundation for off-site events.
            •  Production Schedules - Detailed set and strike timelines for creative design events.

        At Hello! Destination Management, our program planning and execution process is a testament to our commitment
        to excellence. From collaborative planning to the adept management of operations, our team ensures that every
        program is not only flawlessly designed but also expertly executed, delivering results that go beyond expectations.








                                                                    Hello! Florida Destination Management 2412059XC | Page | 67
   62   63   64   65   66   67   68   69