Page 25 - KRA Annual Report 2020

KRA ANNUAL REPORT Company
2020 Profile

QUALITY OFFICER ON SITE

KRA committed to enhance after sales services to customer by assign some Quality Officer to support
customer on site. In 2020, KRA assigned 3 Quality Officers in several site and on call service to support the
other site.
On-site Quality Officer Tasks & Responsibilities are:
1. Performance monitoring of KRA’s components.
2. Assist on troubleshooting if any problem of KRA’s components.
3. Joint investigation on field if any problem in KRA’s components.
4. Inspect under warranty components and out of warranty components (but under expectation).
5. Create inspection report of under warranty components.
6. Accompany UT during commissioning of KRA’s components.
7. Speed up field analysis to make a decision when problem occur of KRA’s Components on site (Replace
the component or repair on site).
8. Communicate with UT site to reduce down time due to KRA’s components problem.
9. Joint TFT (Task Force Team) project.
10. Sharing KRA Quality Program & technical information.

JOB SITE 3 (QA 3)
JOB SITE 2 (QA 2) BONTANG
SANGATTA
BENDILI
TANJUNG REDEB BENGALON
LATI
BINUNGAN
SAMBARATA

KALIMANTAN
AREA

JOB SITE 1 (QA 1)
BATUKAJANG
BIU 1
BIU 2
ADARO AREA
BANJARMASIN AREA

Due to Covid-19 pandemic policy during 2020, the Quality Officer on Site supported customers by on call / on
line to give suggestion if any problem on site. On the bright side, it allows the Quality Officer on Site to cover
and support more areas outside of these three coverage areas.

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