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MHEC Business Services

Remain on the leading-edge of technology

as an integral part of our delivery model.

This has been a year of change for the Business Services Office. Our department reorganized roles focusing on
centralizing functions to improve workflow and create efficiencies. We now have a team of three to support our
key functions; Finance, Database Management, Contract Service Fee, Reporting and IT. Sue McCarthy, Business
Manager for over 14 years is now fully retired. We will miss her and thank her for her many years of service,
dedication and contributions to MHEC.

Meet our new team members!
 Mary Anne Severance-Rys joined MHEC in February as Accountant managing Payroll, Accounts Payable,
Financial Statements and audit.

 Andrew Ryan joined MHEC in April as Revenue Specialist. He manages the Volume Reporting and Contract
Service Fee.

The focus of the Business Services Office is to provide information, improve operations and manage systems to
create efficiencies and add value to our entire “Team”; our Members, our Suppliers and our Staff.
Achievements

 Automated “new” member online application process that uploads member applications directly to our
system and coordinates communications with the new member.

 Improved volume reporting process to upload reports in a batch process rather than individually.

 Enhanced our system-reporting tools expanding the selection criteria and providing links to the member
information.

 Launched a comprehensive project initiative to evaluate and enhance our IT infrastructure.

The Business Service Office remains committed to supporting our “Team” by responding to changes and
challenges that are focused on our mission and strengthening the core partner relationship with Member,
Supplier and Staff.