Page 93 - Minerva Foods Sustainability Report 2016

Total number of incidents of non-compliance with regulations and voluntary codes con- cerning product and service information and labeling, by type of outcomes G4-PR4
ere were no incidents during the year of non-compliance with regulations and voluntary codes concern- ing product and service information and labeling, by type of outcomes.
Results of surveys measuring customer satisfaction G4-PR5
Minerva does not carry out customer satisfaction surveys. However, if there is any complaint/request, it is promptly answered. Demands regarding products are divided between the domestic and foreign market. All information is analyzed, products are checked and grievances are reported to the units of origin which are responsible for creating corrective action plans. Customers follow the entire process and the producer unit is responsible for providing a position on resolution.
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data G4-PR8
No cases were registered during the year of violation of privacy and loss of customer data and there were also no con rmed cases of corruption or judicial actions brought as a result of unfair competition, an- ti-trust and monopoly practices or non-compliance with laws and regulations.
Number of incidents of non-compliance with laws and regulations related to transporta- tion, handling, and slaughter practices for live animals FP13
In 2016, the Company had 17 instances of non-compliance with laws and regulations and adherence with voluntary standards related to transportation, handling and slaughter practices.
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