Page 3 - MANUAL PELATIHAN STANDAR N.O.B

Manual Pelatihan Standar N.O.B
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DAFTAR ISI

Manual Pelatihan Standar N.O.B .............................................................................................. 2
1 Strategi Pengalaman Tamu ......................................................................................... 5
 Ringkasan .................................................................................................. 5
 Lakukan dengan Benar .............................................................................. 5
 Cara Yang Benar ........................................................................................ 6
 Wow-kan Jika Bisa .................................................................................... 6
2 Standar ........................................................................................................................ 7
 Standar Inti Ditetapkan .............................................................................. 7
 Standar Budaya Layanan ........................................................................... 7
 Standar Inti Layanan Restoran ................................................................... 8
3 Urutan Layanan ........................................................................................................... 9
 Urutan Layanan Ditetapkan ....................................................................... 9
 Urutan Layanan Makan Siang & Malam ................................................... 9
4 Bagaimana caranya ................................................................................................... 17
 Definisikan how to’s ................................................................................ 17
 Standar Teknis ......................................................................................... 17
 Ambil reservasi ........................................................................................ 18
 Sambut tamu ............................................................................................ 20
 Pastikan preferensi meja .......................................................................... 21
 Hapus pengaturan tempat ekstra .............................................................. 22
 Mengawal tamu dan membantu dengan tempat duduk ............................ 22
 Membantu tamu dengan anak-anak ......................................................... 23
 Tawarkan tisu basah ................................................................................ 23
 Mendekati meja dan menyapa tamu ........................................................ 23
 Ambil pesanan minuman ......................................................................... 24
 Posting pesanan minuman ke POS .......................................................... 25
 Angkat dan sajikan minuman .................................................................. 25
 Jelaskan menu dan spesial hari ini ........................................................... 25
 Membuat rekomendasi ............................................................................. 26
 Mengambil pesanan makanan .................................................................. 27
 Posting pesanan makanan ke POS ........................................................... 28
 Ambil dan sajikan bouche jika tersedia ................................................... 29
 amuse bouche ringan ............................................................................... 29
 Siapkan meja untuk pemilihan makanan ................................................. 30
 Mengambil makanan dan kondimen ........................................................ 30
 Sajikan makanan dan kondimen, tanyakan kebutuhan lebih lanjut ......... 31
 Detail meja jelas dan detail ...................................................................... 32
 Makanan berikutnya (ulangi) ................................................................... 33
 Tindak lanjut kepuasan tamu ................................................................... 33
 Detil Meja dan detail untuk layanan dessert ............................................ 34
 Sajikan menu dessert, ambil pesanan ....................................................... 34
 Posting pesanan dessert ke POS .............................................................. 34
 Siapkan meja untuk pesanan dessert ........................................................ 35
 Ambil dan sajikan hidangan penutup dan kondimen ............................... 35
 Tawarkan dan sajikan pilihan kopi atau teh ............................................. 35
 Cetak centang dan tahan .......................................................................... 35
 Berikan cek saat diminta .......................................................................... 35