Page 4 - MANUAL PELATIHAN STANDAR N.O.B

Manual Pelatihan Standar N.O.B
4

 Selesaikan pemeriksaan ........................................................................... 36
 Tindak lanjuti dan lanjutkan layanan ....................................................... 36
 Membantu pergi ....................................................................................... 37
 Mengucapkan selamat tinggal ................................................................. 37
 Setel ulang detail meja ............................................................................. 37
5 Organisasi Departemen ............................................................................................. 39
 Kerja Sampingan / side duties ................................................................. 39
 Tugas Pembukaan .................................................................................... 40
 Tugas Penutup ......................................................................................... 40
 Ambil reservasi untuk pesta pribadi ........................................................ 41
 Menerima pesanan kue ulang tahun ......................................................... 41
 Informasi Layanan ................................................................................... 41
 Memetakan Lembar Reservasi ................................................................. 42
 Pembaruan Detail meja ............................................................................ 42
6 Standar Layanan ....................................................................................................... 43
 Deskripsi Konsep Restoran ...................................................................... 43
 Layanan Kopi dan Teh ............................................................................. 43
 Layanan Minuman ................................................................................... 47
 Lakukan & Larangan ............................................................................... 48
 Menangani Permintaan Tamu .................................................................. 48
7 Daftar Pelatihan ........................................................................................................ 50
Tugas dan Tanggung Jawab ............................................................................... 50
8 Formulir .................................................................................................................... 53

Kebijakan Lokal ........................................................................................................................ 54

9 Bagian Kebijakan Daerah 1 ...................................................................................... 54
 Bagan Stasiun /station .............................................................................. 54
 Pajangan makanan ................................................................................... 54
 Layanan Air ............................................................................................. 54