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Meet Our Team



















     Meryl Luallin                                               Thomas Jeffrey
     CHIEF EXECUTIVE OFFICER                                     PRESIDENT
    Meryl Luallin is a founding partner of                       Tom currently serves as President of SLG and
    SullivanLuallin and an experienced healthcare                has been part of the organization for over a
    marketing consultant with a nationwide clientele.            decade. Tom presently oversees all sales and
    A professional “mystery” patient, Meryl frequently           marketing aspects of SLG’s survey and
    visits practices to assess their strengths and               assessment resources.  In addition to
    limitations to enhance both staff member and                 management of SLG’s survey division, Tom is
    physician performance. She also directs                      actively involved in business development and
    comprehensive Patient Experience training                    personnel hiring/training.
    programs for physicians and staff.
















    Andrew Golden, M.D.                                          Ellen Meier, R.N., MN, CPNP, MBA

    MEDICAL DIRECTOR                                             SENIOR CONSULTANT

                                                                 Ellen Meier is a Registered Nurse and Certified
    Dr. Golden is a graduate of the University of
                                                                 Nurse Practitioner with more than 20 years of
    Rochester School of Medicine where he completed
    his M.D. and a residency in family medicine. Dr.             health care experience as a provider, educator,
    Golden joined Kaiser Permanente (KP) in 1978 where           administrator and consultant. Ellen serves clients
    he worked until his retirement in 2015. Over the last        in various capacities, including training of staff,
    15 years, Dr. Golden has been responsible for                managers and physicians. She also serves as a
                                                                 physician/provider shadow coach to ensure the
    developing curriculum and delivering communication
    skills training to thousands of KP physicians in             highest levels of patient engagement on a one-
    southern California resulting in outstanding year-on-        to-one basis with physicians in all specialties.
     year communication performance scores.
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