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Meet Our Team
Meryl Luallin Thomas Jeffrey
CHIEF EXECUTIVE OFFICER PRESIDENT
Meryl Luallin is a founding partner of Tom currently serves as President of SLG and
SullivanLuallin and an experienced healthcare has been part of the organization for over a
marketing consultant with a nationwide clientele. decade. Tom presently oversees all sales and
A professional “mystery” patient, Meryl frequently marketing aspects of SLG’s survey and
visits practices to assess their strengths and assessment resources. In addition to
limitations to enhance both staff member and management of SLG’s survey division, Tom is
physician performance. She also directs actively involved in business development and
comprehensive Patient Experience training personnel hiring/training.
programs for physicians and staff.
Andrew Golden, M.D. Ellen Meier, R.N., MN, CPNP, MBA
MEDICAL DIRECTOR SENIOR CONSULTANT
Ellen Meier is a Registered Nurse and Certified
Dr. Golden is a graduate of the University of
Nurse Practitioner with more than 20 years of
Rochester School of Medicine where he completed
his M.D. and a residency in family medicine. Dr. health care experience as a provider, educator,
Golden joined Kaiser Permanente (KP) in 1978 where administrator and consultant. Ellen serves clients
he worked until his retirement in 2015. Over the last in various capacities, including training of staff,
15 years, Dr. Golden has been responsible for managers and physicians. She also serves as a
physician/provider shadow coach to ensure the
developing curriculum and delivering communication
skills training to thousands of KP physicians in highest levels of patient engagement on a one-
southern California resulting in outstanding year-on- to-one basis with physicians in all specialties.
year communication performance scores.
