Page 20 - CFPA-CII-Module W01-Examen blanc N°2-Qestions avec réponses

95. A CII member must:

a) Work outside their knowledge boundaries
b) Always represent themselves as holding a qualification
c) Deal with all clients without discrimination
d) Refuse small tokens of appreciation from insurers and clients

96. A complaint should be seen as:

a) An opportunity to improve a product or service
b) Something to be dealt with as quickly as possible
c) A time consuming problem with no financial reward
d) An opportunity to cancel a client’s cover

97. Risk Management for an insurer means:

a) Some access to business decisions to be made in the future
b) Avoiding and eliminating risk from the portfolio
c) Linking operational risks and longer term goals
d) Controlling all risks faced by the business.

98. Insurers’ compliance with the regulator is:

a) A good idea in theory but not in practice
b) Essential for all aspects of the business
c) Unnecessary for everything but claims
d) An expensive and time wasting activity

99. The CII has a Code of Conduct; this has:

a) Some penalties for failure to comply
b) The force of international law
c) A single recognised qualification
d) No disciplinary procedure

100. A clear customer complaints procedure is necessary to:

a) Obey strictly some regulatory requirements
b) Ensure senior management are kept informed
c) Help customers to voice their dissatisfaction
d) Ensure underwriters are aware of product problems

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