Page 14 - 2025 ITS Catalogue

LIFE AND

COMMUNICATION SKILLS

TUTUKI HĀPAI
- TO EXTEND, SUCCEED - TO LIFT UP, SUPPORT, ELEVATE

Level: 2 Duration 2 days Level: 3 Duration 2 days

Credits: 11 Cost $305 Credits: 8 Cost $305

Tutuki means “to extend and Hāpai means “to lift up, support,
succeed”. An inspirational, elevate, to start off on a new journey”.
empowering journey that’s full of fun! This course is ideal for any student,
Extending your personal growth & community member or employee
wellbeing to succeed in your career who wants to achieve essential
pathway. communication skills and gain an
understanding how some actions can
Tutuki is perfect for enhancing affect performance in the workplace.
communication skills, good manners,
etiquette and behaviours that are This is just one of our many fabulous
appropriate in the workplace, as work-ready courses. Our Hāpai
well as the benefits of working with course ticks a lot of boxes when it
a diverse team. Develop effective comes to important life skills. Learn
strategies to manage stress and ways strategies for dealing with customers
to manage your time wisely. or colleagues with different behaviour
styles. Master the technique of
communicating effectively, breaking
NZQA unit 377 v9 | 2 credits down barriers and managing
Demonstrate knowledge of diversity in tough conversations with staff
workplaces
and customers. Learn about the
NZQA unit 9677 v11 | 3 credits importance of managing your sleep.
Communicate in a team or group
which has an objective
NZQA unit 9694 v9 | 4 credits
NZQA unit 12349 v7 | 3 credits Demonstrate and apply knowledge of
Demonstrate knowledge of time communication process theory
management
NZQA unit 21337 v4 | 2 credits
NZQA unit 12355 v7 | 3 credits Demonstrate knowledge of sleep and
Describe strategies for managing sleep management in relation to work
stress performance

NZQA unit 376 v9 | 2 credits
Employ customer service techniques
to accommodate customer behaviour
styles in a workplace

THIS COURSE WORKS WELL WITH...

MANAGING WORKPLACE
IMPAIRMENT
NZQA unit 22316 v6 | 4 credits
Demonstrate knowledge of the
management of drug and alcohol
related problems in the workplace
14
All Face to Face courses in this Catalogue are for groups.