Page 28 - 2025 ITS Catalogue

CUSTOMER SERVICE

AND RETAIL

MICRO-CREDENTIAL - RETAIL READY
RETAIL SKILLS AND SUCCESS - LEVEL 2

Level: 2 EXCELLENT FOR OUR Level: 2 Duration 2 days
“3-STEP DELIVERY”
Credits: 20 Cost $POA METHOD – ASK US HOW! Credits: 12 Cost $305

- Programme #: 127740 Join our “Retail Ready - Level 2”
course and transform your customer
The aim of this micro-credential is to provide learners with an opportunity for service skills! This comprehensive
students to get real hands-on experience working within a retail environment. program focuses on establishing
Learners will gain skills and knowledge in stock handling and safe working practices, and maintaining positive interactions
customer interactions and meeting customer needs, product information and in a retail environment, ensuring
management of theft or fraud in a retail environment. customers feel valued and
appreciated. You’ll learn how to assist
This programme targets learners currently in high school (Gateway programme), customers effectively in selecting the
unemployed, youth/rangatahi (16-19 years), those wishing to change career or re- right goods and services to meet their
enter the workforce, or those with disabilities who want to prepare themselves for needs.
entering the workforce.
Additionally, the course covers
Graduates of this micro-credential will be able to: crucial knowledge about theft and
• Handle stock safely and follow safe working practices, in a retail environment fraud, equipping you with the tools
under supervision. to identify and prevent these issues
• Establish and maintain positive customer service interactions in a retail in retail and distribution settings.
environment. Whether you’re starting your career
• Identify customer’s needs and provide options for goods and/or services to or looking to enhance your skills, this
meet customer’s needs, in accordance with organisational procedures. course prepares you to excel in the
• Understand product information and products in a retail environment. dynamic world of retail.
• Demonstrate knowledge of theft and fraud in a retail or distribution
environment.
NZQA unit 11941 v8 | 2 credits
Establish and maintain positive
customer service interactions in a
NZQA unit 11971 v8 | 3 credits retail environment
Use safe work practices in a retail environment under supervision
NZQA unit 11938 v7 | 5 credits
NZQA unit 11941 v8 | 2 credits Assist customers to select goods and/
Establish and maintain positive customer service interactions in a retail or services
environment
NZQA unit 24997 v4 | 5 credits
NZQA unit 11938 v7 | 5 credits Demonstrate knowledge of theft
Assist customers to select goods and/or services and fraud in a retail or distribution
environment
NZQA unit 28301 v4 | 5 credits
Demonstrate knowledge of products and product information in a retail
environment

NZQA unit 24997 v5 | 5 credits
Demonstrate knowledge of theft and fraud in a retail or distribution environment

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All Face to Face courses in this Catalogue are for groups.