Page 32 - 2025 ITS Catalogue

HOSPITALITY

MICRO-CREDENTIAL -
CAFÉ AND CUSTOMER SERVICE

Level: 3
EXCELLENT FOR OUR
“3-STEP DELIVERY”
Credits: 22 Cost $POA
METHOD – ASK US HOW!
- Programme #: 127741

The aim of this micro-credential is to provide learners with an opportunity for
students to get real hands-on experience serving in a café, working with customers
while at the same time learning essential sales techniques and skills. Learners will
gain knowledge and skills of customer service techniques and product promotion.

This programme targets learners currently in high school (Gateway programme),
unemployed, youth/rangatahi (16-19 years), those wishing to change career or re-
enter the workforce, those who have graduated from the Employability Skills and
Work Readiness and/or Retails Skills and Success micro-credentials or those with
disabilities who want to prepare themselves for entering the workforce.

Graduates of this micro-credential will be able to:
• Apply product or service knowledge in a service delivery workplace.
• Apply skills and qualities of a salesperson in a retail or distribution environment.
• Employ customer service techniques to accommodate customer behavioural
styles in a workplace.
• Provide Cafe counter service in a hospitality establishment.
• Provide hospitality sales and service opportunities to customers.
Want more? Other customer service
and retail courses are found here:
NZQA unit 11818 v7 | 4 credits pg 18 - X Factor Plus L2
Demonstrate and apply product and/or service knowledge pg 19 - X Factor Plus L3
pg 35 - Bartenders Kickstarter
NZQA unit 11831 v8 | 6 credits pg 37 - High Tea
Apply skills and qualities of a salesperson in a retail or distribution environment

NZQA unit 376 v9 | 2 credits
Employ customer service techniques to accommodate customer behavioral
styles in a workplace
NZQA unit 14441 v7 | 5 credits
Provide café service in a hospitality establishment
NZQA unit 21853 v6 | 5 credits
Provide hospitality sales and service opportunities to customers

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All Face to Face courses in this Catalogue are for groups.