Page 12 - 2025 ITS Face to Face Catalogue

LIFE AND

COMMUNICATION SKILLS

X FACTOR PLUS LEVEL 2

Level: 2 Duration 4 days NZQA unit 24871 v5 | 2 credits
Complete complex forms
Credits: 18 Cost $530
NZQA unit 1979 v11 | 3 credits
Describe employment agreements
Get equipped with communication
and essential customer service skills NZQA unit 7123 v8 | 2 credits
to be prepared for any industry or Apply a problem-solving method to a
career pathway. This action-packed problem
4-day course is ideal for anyone who
is ready to begin their employment NZQA unit 9677 v11 | 3 credits
journey. Communicate in a team or group
which has an objective
We will take you through the induction NZQA unit 377 v9 | 2 credits
programme of our simulated Demonstrate knowledge of diversity in
workplace - Seaside Sally’s. the workplace
Complete X Factor Plus Level 2 and
get well equipped with essential NZQA unit 11941 v8 | 2 credits
written and oral communication skills, Establish and maintain positive
employment law knowledge and customer service interactions in a
customer service skills. retail environment

NZQA unit 57 v10 | 2 credits
Learn about the benefits of working Provide customer service
as a diverse team and grow your kete
with valuable strategies to manage NZQA unit 28145 v2 | 2 credits
stress and your time. This course will Interact with customers in a service
help you transition into work, to meet delivery context
standards acceptable to employers.
As a result, students will have
confidence and feel prepared to enter
any industry.

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All Face to Face courses in this Catalogue are for groups.