Page 242 - GM booklet 2019 test

10. Industrial Relations:

PNM & PREM Meetings:

PNM meetings with SCRES and SCRMU are conducted regularly on the division.
The details for the years 2017, 2018& 2019 are as follows.

10.1 PNM Meetings with SCRES

Year Target for Meetings No.of items No. of No. of
meetings held discussed items Items
closed Pending
2017 6 4 98 68 30
2018 6 3 77 31 46
2019 6 1 85 56 29

10.2 PNM Meetings with SCRMU

Year Target for Meetings No.of items No. of No. of
meetings held discussed items Items
closed Pending
2017 6 4 58 31 27
2018 6 3 72 27 45
2019 6 1 80 56 24

10.3: SAMADHAN: An Employee Empowerment Centre Web based Portal to redress the
Grievances of Employees/Retired employees in time bound and systematic
manner was launched on 15.08.2017 by DRM/HYB in HYDERABAD BHAVAN.

Grievances can be submitted in SAMADHAN Portal by
- Applications can be submitted in SAMADHAN
- By logging into www.grievancehybscr.com or
- Can be sent by post to DRM/HYB or
- Call on Phone Nos.040-27788999 or Rly.No.88999
- Send your grievance through mail – grievances@hyb.railnet.gov.in

Efforts are made to solve the Grievances within 10 days of time. The time to time action
taken on the Grievances will be intimated to the applicant through SMS.
No.of Grievances received as from 01.01.2019 to 01.12.2019: 214
No.of Grievances attended/closed: 199
No.of Grievances Pending as on 01.12.2019: 15

10.4: NEW INITIATIVES:

1. ONR CASES

a) Injury/Death on Duty/VR Cases
b) To speed up the settlement benefits, a Toll Free No. 9701372617 introduced to
give message to Sr.DPO by the concerned supervisor
c) On receipt of the same cases will be finalized immediately.

213