Page 42 - INSIGHT MAGAZINE_July 2025

MEMBER PROFILE

Customer satisfaction means a
great deal at Homewood Suites
by Hilton Cambridge/Waterloo.
The busy Jamison Parkway hotel has
become a beacon for travellers by
providing not only a variety of amenities
but special tourism packages highlighting
some of the unique attractions our region
has to offer.
“We have a great package with the African
Lion Safari, so that's one of our biggest
packages we have here,” says General
Manager Bev Nash, noting the popularity
of ‘staycations’.
“We do really well with that every summer,
so that's a nice feature for Cambridge to
have that brings people here, especially
with the hesitation people have now
travelling to the U.S.”
As well, the hotel has become a popular
location to host corporate events thanks
to its selection of conference rooms and
is a popular destination for visitors from
the U.S., despite the ongoing trade and
tariffs issues dominating headlines.
“We do still have quite a few American
travellers,” says Bev, adding some feel the
need to actually apologize for the current
economic tension between the two
countries when they arrive at the front
desk to check in. “We really want to make
sure they still feel welcome and wanted
because we still need them.”
She credits the hotel’s 40 plus staff
members for always making an extra
effort to ensure all guests not only feel
welcomed but are provided with a sense
of being ‘home away from home’, which is
the hotel’s motto.
“I’ve been here for ten years, and the team
‘Staying here feels like is amazing. I can’t say enough good things
about them,” says Bev, who took on the
home and that’s what we general manager role at the beginning of
the year following the departure of long-
time GM Vanessa Stevenson, who has
strive for’ gone on to another career opportunity.
“I probably would never have taken

- Homewood Suites by Hilton the job after Vanessa left if it wasn’t
for the team we have because they are
phenomenal at what they do.”
Cambridge/Waterloo Her journey into the hospitality sector
was not planned but unexpectedly came
about after moving to the area when her
husband began working at TMMC (Toyota
PHOTOS BY BRIAN RODNICK
42 Summer 2025 www.cambridgechamber.com