Page 145 - English for Front Office
P. 145
Make sure that you use appropriate language expressions and non
verbal cues. Put the checklist in the appropriate column.
No Indicator Rate
1 2 3 4
1 The speaker
uses
appropriate
language
function
2 The speaker
uses
appropriate
grammar
3 The speaker
uses
appropriate
pronunciation
4 The speaker
uses
appropriate
gesture
5 The speaker
offers help
with
appropriate
manner
6 The speaker
smiles
warmly and
sincerely
7 The speaker
uses
appropriate
eye contact
8 The speaker
uses
appropriate
posture
9 The speaker
