Page 147 - English for Front Office
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UNIT 12
HANDLING GROUP CHECK IN
Learning objectives:
After learning Unit 12, students are able to:
1. Analyze English expressions used to handle Group Check
In
2. Use appropriate English expression to handle Group
Check In
3. Use appropriate non-verbal language to handle Group
Check In
PERSONAL EXPERIENCE ELICITATION TASK
Task 1
Look at the picture. Discuss with your friends, what is the staff
doing?
Task 2
Work in groups. Discuss the following questions.
1. What are the best practices for communicating with group
leaders or coordinators to ensure a smooth check-in
process for the entire group?
