Page 68 - English for Front Office

2. What are the challenges and opportunities of handling
room reservations via telephone in the context of the
modern tourism industry?
3. How can technology and digital tools be utilized to
streamline the process of room reservations via
telephone?
4. What strategies can the staff employ to effectively handle
customer inquiries and objections when taking phone
reservations?

Task 3

Match the Term and phrases in Reservations commonly use.

No Information English expressions
to ask
1 Reservation The date when the guest plans to arrive
and occupy the room.
2 Availability The price or cost of reserving a room for
a specific date or time frame.
3 Check-in Date The number of people who will be
staying in the room, which can affect the
rate or room type selection.
4 Check-out The full name of the person making the
Date reservation, as well as the names of any
other individuals in the party.
5 Room Type The act of booking a room for a specific
date and time.
6 Rate Refers to the rooms that are currently
open for booking on a particular date or
within a specific time frame.
7 Occupancy The date when the guest plans to depart
and vacate the room.
8 Guest Name The category or type of room a guest
wishes to reserve, such as single, double,
suite, etc.
10 Contact A unique reference number provided to
Information the guest to confirm their reservation.
11 Confirmation A partial payment required in advance to