Page 64 - English for Front Office

Guest That sounds perfect. Thank you for your
help!
Front Desk You're welcome! If you have any more
Agent questions or need assistance during your
stay, feel free to ask. Enjoy your time at our
hotel!

Language Focus

English expressions

TEXT COLLECTION AND PRESENTATION TASK

Task 8

Watch the following video

Analyze the English expressions and non verbal language used by
the staff in giving hotel information

TEXT CONSTRUCTION TASK

Task 9

Perform giving hotel information. Make sure that you use
appropriate language expressions and non verbal cues. Put the
checklist in the appropriate column.