Page 59 - English for Front Office
P. 59
3. Confidence: Stand or sit with an upright posture and
maintain a confident demeanor. This can inspire trust in
the information being provided.
4. Professional Attire: Wear a well-groomed and appropriate
uniform or attire that reflects the hotel's standards and
enhances the receptionist's professional image.
5. Use of Technology:
6. If using a computer or tablet to provide information,
handle the devices with ease and confidence.
7. Maintain eye contact when using technology, so the guest
doesn't feel ignored.
8. Respect Personal Space: Be mindful of the guest's comfort
level with physical contact. Avoid unnecessary touching
unless absolutely necessary, such as guiding someone
with impaired vision.
9. Positive Farewell: When concluding the interaction,
maintain your smile, make eye contact, and express
gratitude for the guest's time and questions.
Task 5
Work in pair (Student A and B). Explain your text to the other.
Task 6
Answer the following questions
(Student A).
1. Why is nonverbal communication important for
receptionists when providing hotel information to
guests?
2. How does a receptionist's smile contribute to the overall
guest experience during information-sharing
interactions?
