Page 61 - English for Front Office

15. How might a receptionist adapt their nonverbal
communication based on the guest's demeanor and
preferences?

Student B

1. What initial steps should a hotel take in preparation for
providing information to guests, and why is
comprehensive and accurate information crucial?
2. How can a warm welcome at check-in contribute to a
positive guest experience, and what are some elements
that could be included in a welcome packet or
brochure?
3. What are the benefits of personally accompanying
guests to their rooms and highlighting key features
during room orientation?
4. Why is it important to place informational materials
within guest rooms, and what types of information
should be included in a guest services directory?
5. How does offering dining information, including
restaurant hours and menu details, enhance the guest's
overall experience during their stay?
6. In what ways can personalized recommendations for
local attractions and activities contribute to a guest's
exploration of the surrounding area?
7. What methods can be employed to effectively
communicate various communication channels
available to guests for contacting the hotel staff?
8. How does providing Wi-Fi access information
contribute to guest comfort and convenience during
their stay?
9. What benefits do guests derive from having detailed
information about hotel facilities, amenities, and
services at their disposal?