Page 57 - English for Front Office

• Explain the check-out process, including the time,
procedures for returning keys, and any billing-
related information.
11. Feedback and Assistance:
• Encourage guests to provide feedback on their
experience and let them know that the staff is
available to assist with any queries or concerns.
12. Mobile Apps and Digital Platforms:
• If applicable, introduce any hotel apps or digital
platforms that offer information, services, and the
ability to communicate with hotel staff.
13. Follow-Up:
• During the stay, periodically check in with guests
to ensure they have the information they need and
address any questions or concerns.
14. Constant Review and Improvement:
• Regularly update and review the information
materials to ensure accuracy and relevance.
Incorporate guest feedback to enhance the
information provided.

Remember, the key is to make guests feel comfortable, informed,
and well taken care of throughout their stay. Effective
communication of hotel information contributes to a positive
guest experience and encourages repeat visits.

For Student B:

Nonverbal communication plays a crucial role in conveying
warmth, professionalism, and helpfulness when a receptionist
provides hotel information to guests. Here are some important
nonverbal cues and behaviors that receptionists should perform: