Page 55 - English for Front Office

TEXT EXPLOITATION TASKS

Task 4

For Student A

Steps to Communicate with Guests

Providing hotel information to guests involves a series of
procedures to ensure a seamless and positive experience. Here's a
step-by-step guide to effectively communicate information to
guests:

1. Preparation.
• Create comprehensive and accurate information
materials that cover all aspects of the hotel, services,
amenities, and local attractions.
• Organize the information into categories for easy
access, such as check-in/check-out, room features,
dining, facilities, local area, emergency contacts, etc.
2. Welcome at check in
• Greet guests warmly upon arrival and confirm their
reservation details.
• Provide a welcome packet or brochure containing
essential information, including a map of the hotel
layout and nearby attractions.
3. Room Orientation:
• Accompany guests to their rooms if possible,
highlighting key features and amenities along the
way.
• Explain how to operate in-room equipment, such
as the TV remote, thermostat, and safe.
3. In-Room Information:
• Place informational materials in a visible location
within the room, such as a guest services directory.