Page 60 - English for Front Office

3. What role does eye contact play in establishing a
positive and engaging connection between a receptionist
and a guest?
4. Could you explain how open posture positively
influences the way guests perceive receptionists while
receiving information?
5. In what ways can gestures enhance the receptionist's
ability to effectively guide guests through information
materials or directions?
6. How does mirroring the guest's body language subtly
impact the level of comfort and rapport during the
interaction?
7. Why is it important for receptionists to manage their
voice tone and volume appropriately during information-
sharing conversations?
8. Could you elaborate on the significance of pacing and
timing when delivering hotel information to guests?
9. How does a receptionist's professional attire contribute
to their image and the perception of the hotel's
standards?
10. Why should a receptionist consider the guest's comfort
level with physical contact while interacting and
providing information?
11. How do positive farewell cues, such as maintaining a
smile and expressing gratitude, leave a lasting
impression on guests?
12. Can you discuss the potential benefits of using
technology, like computers or tablets, while engaging
with guests during information sharing?
13. What impact can a receptionist's confident demeanor
have on the guest's perception of the information being
provided?
14. Could you share some examples of nonverbal cues that
convey active listening and empathy during information-
sharing interactions?