Page 62 - English for Front Office

10. How does the inclusion of emergency information,
such as exit routes and contact numbers, contribute to
guest safety and peace of mind?
11. What steps should a hotel take to ensure a smooth
check-out process for guests, and why is it essential to
provide clear instructions regarding key return and
billing?
12. How does encouraging guest feedback contribute to
improving the overall guest experience and addressing
any concerns they might have?
13. How can mobile apps and digital platforms enhance the
guest's access to information and communication with
the hotel staff?
14. What are the benefits of periodically checking in with
guests during their stay to ensure they have the
information they need and addressing any queries?

Task 7

Study the following conversation

Front Desk Good afternoon. Welcome to Sambangan
Agent Hotel. How may I assist you?
Guest Hi, I just checked in. Could you tell me
more about the facilities and services the
hotel offers?
Front Desk Of course, I'd be happy to help. We have a
Agent range of facilities and services to make your
stay comfortable and enjoyable. We offer
different types of rooms and suites to suit
your preferences. We also have an on-site
restaurant that serves a variety of cuisines,
as well as a bar where you can relax and
enjoy drinks.
Guest That sounds great. Are there any fitness
facilities?
Front Desk Yes, indeed. We have a well-equipped
Agent fitness center with a range of exercise