Page 53 - English for Front Office

Work in groups. Discuss the following questions.

1. What information would the guest ask to the front office
agent?
2. What essential details should guests know about the
hotel's check-in and check-out procedures?
3. How should the front office agent present information in
a clear and welcoming manner?
4. If a guest inquires about available room types at the front
desk, how would the front desk employees respond?
5. How should the front office staff effectively communicate
the range of dining options within the hotel, including
restaurant hours, menu specialties, and reservation
processes, using visually engaging methods?
6. What innovative approaches can the staff use to showcase
the hotel's recreational facilities, spa services, and other
wellness amenities, ensuring guests are aware of the
opportunities for relaxation and leisure?
7. Considering the local area, what strategies can the staff
employ to share information about nearby attractions,
transportation options, and cultural events, enabling
guests to explore the surroundings easily and make the
most of their stay?

Task 3

Match the information that might be asked by the guest and the
responses.

No Information to English expression
ask
1 The name of "If you're looking to explore, [mention
the hotel nearby attractions]. Our staff can
provide directions and
recommendations."
2 The location "For those interested in sightseeing,
[landmark] is just a [distance] walk