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168 COMPETENCY-BASED QUESTIONS AND ANSWERS
D. Attentive listener. Listens carefully when someone speaks, instead of thinking
about what to say next.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________
E. Aware of body language. Pays attention to others’ nonverbal communications
(i.e., eye contact, facial expression, gestures).
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________
F. Effective communicator. Provides explanations in terms that the listener will un-
derstand, while avoiding condescension.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________
G. Confident. Presents ideas with valid assurance, without dismissing the ideas of
others.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________
H. Reflective. Thinks about what has been said or done before offering a response.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________
I. Rapport builder. Feels comfortable speaking with others, regardless of station,
and encourages bonding.
Example: _________________________________________________________
________________________________________________________________
________________________________________________________________
American Management Association
www.amanet.org
