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A disconnect between program content and student interests hindered engagement. The research concluded
that the root causes of these problems lay in the need for more structured communication channels, a
complex approval process, and misalignment with student interests. By addressing these underlying motives,
recommendations included enhancing internal communication, allocating funds as efficiently as possible, and
creating an inclusive learning environment. These strategies aimed to develop more effective and appealing
student engagement programs, ultimately fostering a more active and engaged student body. Keywords:
Creative Thinking, Student Engagement, 5 Whys Methodology | Domain: Management

Paper no. 3
STRENGTHENING TINA: USING PUGH MATRIX AND KANO ANALYSIS TO IMPROVE ITS DESIGN THRESHOLD
AND PERFORMANCE CRITERIA
Authors: Pantinople, James; Ferrer, Lovenia; Forrosuelo, Laizame; Bongcales, Anthony Dave; Bastida,
Ralph Warren; Almaden, Antoniette; Cabanlit, Cheradee Ann Presenter: Dr. Antoniette M. Almaden, PIE
(antoniette.almaden@cit.edu), Cebu Institute of Technology – University

Amidst the pandemic, the Teknoy-Inquiry Assistant (TINA) system was created to accommodate student
institution–related questions while following the restrictions implemented by the government. Due to the
rushed design, users experience untimely response problems when using the service. The research aims to
investigate and propose improvements to the TINA system for the sustainability of the service. The
researchers focused on the turn-around time for the replies to the questions in the TINA system. To further
justify the importance of addressing the turn-around time of replies, the researchers also investigated the
meaningful relationship between student satisfaction and response time. The researchers addressed and
resolved the reply time using Kano Analysis. The research also used purposive sampling, using researcher-
made survey questionnaires to find the relationship between student satisfaction and the timeliness of replies.
With the help of the Pearson correlation coefficient, the researcher found a positive correlation between
student satisfaction and reply time, with a positive correlation value of 0.4090. Since a positive correlation is
found between student satisfaction and reply time, improving the turn-around time of reply certainly
increases student satisfaction. Therefore, to improve TINA, the researchers advocate implementing its
Artificial Intelligence Chatbot version to improve reply time. The research is the first to contribute to the Field
of Technology and University Services within the local context since it may give practical suggestions on
properly creating an Inquiry Assistant System among regional universities. Keywords: Chatbot, Creative
Thinking, Ticketing system, Kano Analysis, Pugh Matrix | Domain: Information System

Paper no. 4
A PROPOSED DESIGN OF FISH DEBONING MACHINE OF SAMPALOC, TALISAY PRODUCERS’ COOPERATIVE IN
TALISAY, BATANGAS
Authors: Almendras, Melan Dyrene N.; Amido, Patricia D.; Lumanglas, Alyhana Jane U. Presenter: Engr. Melan
Dyrene N. Almendras, CIE (melanalmendras28@gmail.com), FAITH Colleges

This study aimed to develop a design of a fish deboning machine for Sampaloc Talisay Producer’s Cooperative
by considering different parameters such as system component, material specification, and human factors to
improve the safety of the workers in terms of lessening the risk. The workers in the fish deboning process are
exposed to different risk factors such as awkward posture, strained hands and body pains due to the tools and
equipment used. Different data gathering tools were used to conduct the study, such as interviews, survey
questionnaires, trade-off analysis, and Ergo Fellow software. The researchers used SolidWorks and Lumion10
for design conceptualization and simulation. Using RULA, an improvement of 57.14% was observed and
62.50% in REBA after simulating the proposed deboning machine.

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