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Expression of emotionality is learnt through environment. Indians, for that matter oriental people
tend to emote more than the western people. Their gestures, facial expression, tone and pitch of voice
and other related aspects of body language are louder and more emphatic than people from the western
countries. Show of emotions is unfavourable in many fields. Officers in the Armed Forces can ill afford
to express their emotions. It is better to remain unpredictable; stern faced rather than exhibit your joys
and sorrows in every situation. An expressive officer runs the risk of being vulnerable.

Lesson 4
Combination of Skill and Will

There must be a will to do and skill to perform. ‘What to do’ refers to problem solving skill of an
individual. Factors mentioned in the above paragraphs like knowledge, information, exposure,
imagination, creativity etc. do play their role in selecting a particular course of action for trouble
shooting. Problem solving is a skill. In the situation of crisis or war, skill alone does not help to defuse
the crisis. What is equally important is the ‘will to succeed’. This refers to determination of a person.
The core to this is a psychological factor ‘achievement motivation.’
The few examples will suffice your requirement—The question striked us, who will be the next
after Nehru; then Lal Bahadur Shastri won and recorded the race with a Slogan, ‘Jai Jawan and Jai
Kisan’ and even credited to win the 1965 war. Similar to this motivation we cannot forget the
unmatchable contribution and brain of Subhas Chand Bose who formed and organised Azad Hind Fauj
that too across the country.
Achievement motivation decides what is the minimum, which an individual must get to be
satisfied. This energizes a person to work hard in pursuit of his goal. A person with high achievement
motivation does not remain satisfied with success once. He will strive for still higher goals and will get
satisfied only when his potential is realised to its fullest. Captain Vikram Batra’s ‘Ye Dil Mange More’
is perhaps the best example of a soldier’s cravings to achieve higher and Yet, look for higher goals.
Nothing is highest for such a person because nothing would be left for him to achieve further. Success
is merely a journey and not a permanent destination for achievers.

Ye Dil Does Not Want More !
Bertrand Russell wrote once-Happiness lies in prospering and not in having been prospered for the man is
constantly striving and not like a boa constrictor that has his prey once a month and sleeps for rest of the time.
Key To Problem-Solving
Skill
&
Will
Achievement Motivation

So much about the skill to solve the problem; crisis in our particular reference. We have to see the
second point raised in the beginning of the chapter i.e. the ‘How ?’ aspect of problem solving.
A great teacher and counsellor has said ‘winners do not do different things; they do things
differently’. The essence of this legendary phrase answers our second question concerning crisis
management i.e. “How to do ?” or the organising skill. ‘Quality’ of implementation is as
important as the decision itself.